Payment
Payment: 15% deposit is required at the time of booking and the balance must be paid during pickup.
The following forms of payment are generally accepted in Greece:
All major Credit cards – Visa, Diners, MasterCard, Amex.
Accepted: American Express, MasterCard, Visa, Diners
Not accepted: Pre-paid credit cards, Laser, Maestro, debit, or Switch cards
Bank transfer.
A valid credit card in the name of the main driver must be presented as guarantee for the rental. We might reserve an amount of €700,00 – €1.200,00 (depending on your selected car group) as guarantee, which will be released after the end of the rental period if no damage / theft has occurred.
In the event that you fail to present a valid credit card or lack of sufficient funds available on the credit card, we may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.
Driver and License Requirements
- Minimum age 21 years, maximum age 75 years.
- Drivers must have held a full license for a minimum of 1 year.
- Drivers must also show their passport or ID on collection as additional proof of identity.
All driving licenses which have been issued within the European Community, United Kingdom of Great Britain and N. Ireland, Norway, Iceland, Switzerland, Liechtenstein, USA, Canada, Australia will be accepted.
All National driving licenses that are subject to the list of contracting parties to the convention on road traffic in Vienna, will be accepted:
Albania, Armenia, Azerbaijan, Bahamas, Bahrain, Belarus, Bosnia and Herzegovina, Brazil, Central African Republic, Chile, Costa Rica, Ivory Coast, Cuba, Democratic Republic of the Congo, Ecuador, Georgia, Ghana, Guyana, Holy See, Indonesia, Iran, Israel, Kazakhstan, Kuwait, Kyrgyzstan, Liberia, Mexico, Moldova, Monaco, Mongolia, Montenegro, Morocco, Niger, Pakistan, Peru, Philippines, Republic of Korea, Russian Federation, San Marino, Senegal, Serbia, Seychelles, South Africa, Tajikistan, Thailand, North Macedonia, Tunisia, Turkmenistan, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Zimbabwe.
All other National driving licenses must be accompanied by a valid International Drivers Permit.
Exception: For countries or states which do not issue International Drivers Permit, their national driving license would be accepted ONLY accompanied with an official translation in English or Greek.
Car Types
Reservations are always confirmed for a given Car Group –not for a specific car model–. The car on your voucher represents the vehicle for the class (Group) you have booked. We cannot guarantee a specific make or model. Any specific cars mentioned are simply typical examples of the size, specifications and performance applying to that car group. We have the right to upgrade your reservation to a higher car category without extra charge and without notice.
State / Border Restrictions
Vehicles are permitted to be taken out of Greek borders only under specific condtions and only after the approval of Balloon Car rental. Please contact us for details.
One-way Rentals
One way rentals are allowed for an extra charge.
Pick-up Time
Your vehicle will only be held available at the appointment for up to 15 mins after the agreed pick up time, you must contact us if you arrive after this time. After the 15 mins limitation the car will be driven back to our base and extra fee will be applied for a new pick up appointment. No reimbursement will take place.
Included in Your Booking Cost
- Mileage Allowance:
The Vehicle is provided with an unlimited Kilometer / Mileage Allowance. - Third Party Liability Insurance:
Third party motor liability insurance is provided in accordance with local legislation.
Contact us for more information. - Roadside Assistance:
24 hour roadside assistance is provided. - Taxes & Surcharges:
Your booking includes all legal taxes.
Deposit
The amount authorized / collected is generally the vehicle excess and the fuel deposit. The credit card will need to be in the name of the main or the additional driver.
Refunds
No credit will be given for the unused portion of the Rental Period or fuel excess during return.
Additional Drivers
- Any additional drivers are arranged and paid as an extra and are not included in the basic rental price.
- Additional drivers must present either passport or ID in addition to drivers license.
- Minimum / Maximum age restrictions apply.
Fuel
Fuel is paid by client and must return the vehicle with the same amount as he collected or the difference will be charged.
This is Paid by You
- Fines and Penalties:
You are responsible for the cost of any parking fines, speeding tickets or other penalties incurred whilst the Vehicle is on rent to you. We will pass the relevant charge on to you plus any administrative expenses. - Biological Cleaning Charge: Applicable if upon return the vehicle requires cleaning beyond the usual cleaning to prepare it for the next rental. The biological cleaning charge is €100. For cases where we need to clean a seat, a child seat and not the whole saloon the charge is reduced to €50.
- Late Returns:
If the Vehicle is returned later than the time specified in the reservation, we will apply a charge. In case of non notification by you and our representative will go to drop off spot there will be additional charge.
Special Requests
Special Request items are available On Request and if applicable are Subject to Availability. Special requests cannot be guaranteed.
- Baby / Child / Booster Seats:
Baby seats are available with an extra charge of €7,00 per day and must be fitted by a parent or guardian (Client must specify the age of baby). - Snow Chains:
Snow Chains are available with an extra charge of €35,00 for the whole rental. - Navigation System:
Navigation System is available with an extra charge of €7,00 - Roof Racks:
Not available
Insurance
Collision Damage Waiver (CDW) with Excess Amount
Is included in the booking cost and reduces your financial liability up to a maximum of:
- €700,00 for car groups Small, Medium
- €1.200,00 for car groups Large, SUV, Minibus
CDW protection does not apply beyond the rental date agreed with the pickup location
Full Damage Waiver (FDW)
FDW limits the liability in case of accidents to €0 (Zero) by paying the daily amount of:
- €7,00 for car groups Small, Medium
- €18,00 for car groups Large, SUV, Minibus
Note: Always, a valid credit card in the name of the main driver must be presented as guarantee for the rental. FDW protection does not apply beyond the rental date agreed with the pickup location.
Wheels / Underside and Glass (WUG)
Balloon Car Rental provides an optional insurance which covers damages to wheels, tires, glasses or damages caused to the underside of the car as far as they were not done intentionally or as a result of negligence or oversight. This is available by paying the daily amount of €5,00 for all car groups.
Note: Always, a valid credit card in the name of the main driver must be presented as guarantee for the rental.
Please note that damages to the interior of the car (upholstery, dashboard, r / cd) as well as keys, wheel cover, antennas, etc. are not covered by any insurance unless they were caused in an accident. Therefore, despite the extra insurances, we may still reserve an amount up to 200 euro for damages that are not covered by any other insurance.
Ferry Travel / Ferry Insurance
Vehicles can be taken, by ferry, to other parts of Greece only after coordination with us. However, the insurance provided does NOT cover ferry travel. Additional insurance which covers ferry travel is available upon collection of the car with an extra charge of €75,00 per rental.
Exceptions in CDW, FDW & WUG
- Charges for any of the damages written below will be charged directly to the client, the most important are the following: Antenna, trays, damage to car lock, loss or damage to keys, windshield wipers, interior of the car, spare key and car jack, hubcap, lights, gas cap, damage to upholstery of a car, damages to the roof, damages caused by roof rack and any luggage on it, extreme dirtiness in a car, personal belongings in a rented car, damage due to negligence, fuel errors, damage to child seats and baby seats, lack of electricity because of forgotten turned on electrical devices, loss of car documents, loss of registration plate. The car rental company, in any case, is not obligated to replace a flat tire or damages in music devices (radio, CD / mp3 player, etc.).
- Towing costs are not covered by any insurance.
- Balloon Car Rental will not refund any telephone, taxi or hotel costs.
- CDW, FDW & WUG Insurance does not cover damages caused under the following situations and client will be charged directly: driving under the influence of alcohol / drugs, causing willful damage, off road driving, driving without care and attention or damages caused by negligence, smuggling, damages caused in result of traffic violations(eg red light violation, speeding, STOP sign violation, illegal overtaking etc). The client will accept direct responsibility in respect of such claims.
- Damages caused by drivers who are not registered in the car rental agreement are not covered by the insurance.
- In case of accident, you must contact the police and report the incident immediately, and submit a copy of the police report and the rental agreement to the rental location. You must also call the insurance company. Failing to follow the described procedure occures in full charge of all damages to the client.
- Any unnoticed accident or damage to the vehicle may be interpreted as negligence. This may result in a charge to the client.
Theft Protection (TP)
Is included in the booking cost, in the case of theft or fire, you must contact the police and report the incident immediatelly, and submit a copy of the police report, the rental agreement and the Vehicles keys to the rental location. Responsibility is non-waiverable in case of theft or damages due to a theft attempt (excess applies). Theft protection does not apply beyond the rental date agreed with the pickup location. For details of this insurance, please check with us on collection of the Vehicle.
Additional Insurances
Additional Insurances such as Ferry Insurance, WUG (wheels underside glass) are available to purchase.
Cancellation policy
24 hours prior to arrival no cancellation fee is required, less than 24 hours a cancellation fee which equals to the first 2 days of rental is required.
Terms and Conditions and Prices are subject to change without further notice.